To get in
touch, all you have to do is phone, email or write using the contact details
below. Aroma Home are the UK and French
representatives of Volupsa.
Voluspa c/o Aroma Home
London, SE1 3ER
Tel: +44 (0) 203 735 9500
If your order is placed before 4pm
Monday- Friday (not Bank Holidays) your order will be processed and
posted the next working day (working days are Monday-Friday, but not
Bank Holidays). If your order is placed after 4pm Monday-Friday your
order will be processed and posted the following working day.
Voluspa Luxury Candles are delivered by the Royal Mail. The Royal Mail’s advice is that you allow 3-5 working days for delivery. There are no Royal Mail deliveries on a Sunday. The Royal Mail covers the whole of the UK.
If you need to change or cancel your order please call us on 0203 735 9500 (Monday-Friday) and we will then discuss the options with you.
In the rare cases where your product arrives faulty please initially call our customer services team on 0203 735 9500 (Monday-Friday) to discuss the faulty or damaged luxury candle. If we can access the situation over the phone we will aim to replace the item and send again. We may ask you to send the product back to us at Aroma Home Ltd, Studio 03.1.2, The Leathermarket, Weston Street, London SE1 3ER. We will then access the faulty product and contact you. You need to return faulty products within 7 days. If the product is clearly faulty or damaged and we haven’t already done so we will replace the faulty product free of charge and reimburse you the cost of posting the product back to us. If you have received the wrong product, please call us so we can discuss getting the right product sent out as soon as possible.
Luxury Candles in the home are getting a more and more
popular way to add relaxation to our homes. Luxury candles are very safe in
your home if you follow some simple safety information.
The Do’s and Dont’s
- Burn the
luxury candle for no more than 4 hours at a time.
- Trim the
wick to 12mm before each use as this will help prevent soot and extend the
life of the candle.
- Use a candle
plate to protect surfaces. Never put a candle directly on a surface that
is flammable or could become damaged by heat or oil.
- Always put
candles on a heat resistant surface. TVs are not fire-resistant objects.
- The Luxury Candle needs to be stable, so it won’t fall over.
- Position them away from curtains. Don’t put candles near curtains or other fabrics – or furniture. And keep them out of draughts.
- Don’t put them under shelves. It’s easy to forget that there’s a lot of heat above a burning candle. If you put it under a shelf or other surface then it can burn the surface. Make sure there’s at least three feet (one metre) between a candle and any surface above it.
- Keep clothes and hair away. If there’s any chance you could lean across a candle and forget it’s there, put it somewhere else. You don’t want to set fire to your clothes or your hair.
children and pets away. Candles should be out of reach of children and
- Keep candles
apart. Leave at least four inches (10cm) between two burning candles.
- Take care
with votive or scented candles. These kinds of candles turn to liquid to
release their fragrance.
- Don’t move them when they’re burning. Extinguish candles before moving them. Also, don’t let anything fall into the hot wax like match sticks.
- Don’t leave them burning. Extinguish candles before you leave a room. Never go to sleep with a candle still burning. And never leave a burning candle or oil burner in a child’s bedroom.
- Use a snuffer or a spoon to put them out. It’s safer than blowing them, which can send sparks and hot wax flying.
- Double-check they’re out. Candles that have been put out can go on smouldering and start a fire. Make sure they’re completely out.
You will be asked to set up an account as you start to buy a Luxury Candle or you can click on ‘register’, located top right on the homepage. However, you do not have to have an account to buy Luxury Candles with Voluspa.co.uk. You will be asked to register with your e-mail address and your own password. Your password is encrypted and Aroma Home (UK and French representatives of Volupsa) do not have access to it. If the e-mail address you are trying to register with has already been used, you will get a message telling you this.
If you do set up an account you can change your account details by logging into your account and go to Account Details. Here you'll be able to edit you postal address. email address and password.
If you do set up an account you will be able to see the status of an order for your Luxury Candles. Login into your account on go to ‘Order History’
Your email address and password are unique to you. If you’ve forgotten your password click ‘forgot your password’ on the register page and a new password will be e-mailed to the address you have registered with. You can then change your password within your account to something more memorable. Once you are logged-in, you can change your password at anytime. If you’ve forgotten your e-mail address, please call us on 01793 487 684 (Monday-Friday) so we can re-set your account.
You can pay for your Volupsa products via either credit/debit card, (Visa, Visa Debit, Visa Electron, Master Card, Meastro). You can also place orders over the phone, please call - 0203 735 9500
There are many reasons why you may experience problems
paying with a credit/debit card. If you get a card payment declined page please
check all the information very carefully that you have entered.
Please ensure that the long number is entered with no spaces
and that all numbers are entered. Also ensure the address to the left is your
billing address for the card you are using. Other information which must be
entered is the Name on the card as it appears, the expiry date and the type of
card being used. Also the CV2 number which is the last 3 digits on the
signature strip on the reverse of your card.
If this still fails please call us on 0203 735 9500 (Monday-Friday) and we will help as much as we can.
If you’re unsure whether your order has come through to us please call us to check or you can check yourself by going to ‘My account’, and then ‘Order History’. If your order has been received it will be listed as ‘New Successful. You need to have an account to be able to do this.
Please do not be alarmed if payment is declined, in our
experience this is rarely to do with your bank refusing payment and more to do
with the information you have entered and the high levels of security now in
place when paying via the internet.
Aroma Home (UK and French representatives of Volupsa) takes security of your details very seriously, which is why we use a leading online payment system - Sagepay. Sagepay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. There will be a padlock symbol which appears during payment, this is your re-assurance that your details are being collected securely using 128 bit SSL technology. The padlock is located in a different area of the payment page screen depending on the Internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar, or at the very top right hand corner of the screen. The address bar at the top will also change from http:// to https:/ which shows you are on a secure section of the website. Once you have entered your card details, Sagepay will securely send your details to the bank to be authorized. This is a completely secure process and they ensure that your details cannot be accessed by a third party. This means that even Aroma Home do not have access to your card details.
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